Setting up Hipchat with BitlBee
Hipchat is a chat service by Atlassian that provides an XMPP server. It's the choice of many businesses, as it supports mission critical features like pasting images and having them show up inline in the chat, and silly meme-like things that happen if you type things like "(awwyeah)".
As such, it's only used by people who have no other choice. If you can decide what chat service to use, please get a real XMPP server with real XMPP clients instead.
Since there are several issues with hipchat, this page tries to document workarounds to use it with bitlbee.
Official information on their XMPP, including technical details, is available here
Get your account details from this page, and use your jabber ID here:
account add jabber email@example.com account jabber set tag hipchat
The jabber IDs of hipchat accounts are in the format firstname.lastname@example.org where 123456 is the company-wide account ID and 789012 is your user account ID.
Fix nick display by setting nick_source:
account hipchat set nick_source full_name
Groupchats require you to have a "nick" set to your real name (Givenname Surname), otherwise you'll get an error on /join ("not-acceptable: Please use the nickname...")
Additionally, the channel names are in the format #123456_chat_name where 123456 is the company-wide account ID.
The best way to get this working is to avoid using the usual "invite" method of joining channels and add the channels manually before you join them.
chat add hipchat email@example.com #channel_name channel #channel_name set nick 'Givenname Surname'
Note that you can't rename channels - you have to remove and re-add them.
Do @mention_name instead of username:. Otherwise people won't notice your messages are addressed to them. A great feature.
This mention_name comes from <item mention_name="..."> in the roster. This value isn't parsed by bitlbee, so the only way to get it is enabling xmlconsole or using one of the official clients.
"Message from unknown participant" when joining channel
Since the server sends wrong JIDs for the "from" field (firstname.lastname@example.org/real name here), all you can do is using client scripts to fix this up. If you write something to do this, add it here.
If you want to figure out something, you can try enabling the XMPP xmlconsole to your contacts. Good luck with that.